Q1: Do you carry any stock?
Ans: We do not carry any stock to fill orders. Our entire product is custom made to our customers wants. There is such a variety of options for each piece so we manufacture the product as desired when each order is placed. We do have some samples of the styles that we offer so our customers can view something similar to what they want and see the quality of the product.
Q2: Do you offer children's sizing?
Ans: Yes. Most of our garments are available from children's extra small to adult 4XL. All of the jackets are available in children's sizing.
Q3: Is children’s size having the same price as the adult?
Ans: Yes, when sewing an adult's jacket and a children's jacket it takes the same amount of time. Labour is the bulk of the cost over material, therefore the cost of sewing is the same for us whether we sew an adult versus child's garment.
Q4: Can the styles you make be made in our club's colors?
Ans: Yes. All of the garments are custom made so they can chose the material, colors and options that they want the particular style to be made in. Upon ordering the product, you will fill out an order and confirmation sheet where you will specify what colors they want each panel to be as well as of the other options. Swatches of the club's colors can be provided upon request.
Q5: Can we order just the jackets or just pants?
Ans: Yes. You can order only one specific item as long as your order is for 10pieces or more. Each item is considered an "order" so we require 10 of each piece. 5 jackets and 5 pants do not qualify as a full order.
Q6: What if we do a reorder and we cannot get a full order of 10 pieces or more?
Ans: If you wish to reorder more products and do not reach the minimum amount, you can still place the order, but there are extra charges. We have determined that when cutting and sewing our product 10 is the amount that is efficient for us.
Q7: How do we size a group?
Ans: When sizing a group, Bcurri offers sizing sets for you to use. We do have a size chart to use as a guide, but the use of a sizing set is recommended.
Q8: Do you do silk screening or embroidery?
Ans: Yes we do. We have in house printing and embroidering facilities which will make sure it’s all in good quality.
Q9: How long does it take for delivery?
Ans: Our turnaround time is 5 - 6 weeks. Within 5 weeks is our target, but at certain times of the year like July, August and September we may require up to six weeks or more while other times of the year we may be able to turn it around in 5 weeks.
Q10: I can't find your t-shirt designer... where is it?
Ans: We don't have a clip art t-shirt designer on our website presently. Instead, we have a great team of professional artists that can create a custom design, or use an existing design you have. Upon placing an order, we post the design to our online art approval page for you to review and approve prior to printing. This confirms placement, dimensions and ink colors.
Q11: If I have an order, can I get half of them with an option and half of them without? For example, if a group wants half of the jackets to have draw cord waist and the other half to be elastic but everything else would be the same.
Ans: Yes, as long as there is a minimum of 10piece for each option. At that point we would actually write it up as two separate orders. When splitting up an order it adds extra sewing and cutting time. It has been determined that it is not efficient to do this, as well as increases the chance of errors.
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